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IPO License R6 Advanced Edition (229424)

Global Telecom Supply

Voicemail Advanced Edition Features:

  • Requires purchase of Preferred Edition
  • Expandable up to 40 Ports of Voicemail
  • All Features of Essential and Preferred Edition
  • Record calls to a dedicated storage facility that can be searched and replayed via Contact Store
  • Integration with 3rd party IVR software- customers can check status of orders, route calls through auto attendant, customers can complete survey information
  • Agent Monitoring and reporting via Customer Call Reporter:
    • web based tool with real time monitoring
    • Calls can be tracked cradle to grave (even when calls are transferred to another employee, you can hear entire recording)
    • Supports up to 150 agents, 30 supervisors, 1 administrator
    • Set alarms for internal and external calls
    • Run Manual or Scheduled call reporting
    • Includes 1 CCR Supervisor License
    • Each additional Supervisor requires the purchase of a license
    • Customer Call Reporter requires the purchase of CCR Agent Licenses- 1 per Agent

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Global Telecom Supply works with high end companies such as Dior, Gallagher's, Open Table plus more to bring them the most high tech, affordable and multi line solutions in all of New York City including: business phone systems, IP office phone systems, direct Avaya phone systems, VoIP phone systems plus much, much more!
Global Telecom Supply

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