Avaya Global Telecom Supply

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Extendend Maintenance Options

Parts Only

  • All telecom equipment covered under plan.
  • Replacement will be sent via next day air for arrivial on the next business day. Claim must be received by 4pm eastern time. Equipment will be replaced by new or refurbished equipment depending on availability. Return label will be sent to pick up defective item. Client has 30 days to return defective equipment or will be billed list price of equipment.
  • Labor not included, client agrees to pay current hourly labor rate if technician is needed.

Gold Package (our most popular plan)
  • Next business day on site technician included. Claims must be received by 4pm eastern time.
  • Parts replacement included.
  • Remote maintenance included.
  • Labor included.
  • Moves, Adds, Changes are not covered under maintenance. Moves relate to physically moving phone system equipment. Adds relate to adding hardware or software to the phone system. Changes relate to programming changes in the phone system.
  • Coverage is from Monday - Friday, 8am-5pm eastern time on business days only. Nights and weekends are excluded and will be billed at overtime rate if requested by client.
Platinum Package
  • 4 Hour Response Time. Technician will arrive within 4 hours of claim. Claim must be received by 1pm eastern time.
  • Parts replacement included.
  • Remote maintenance included.
  • Labor included.
  • Moves, Adds, Changes are not covered under maintenance. Moves relate to physically moving phone system equipment. Adds relate to adding hardware or software to the phone system. Changes relate to programming changes in the phone system.
  • Coverage is from Monday - Friday, 8am-5pm eastern time on business days only. Nights and weekends are excluded and will be billed at overtime rate if requested by client.
Global Telecom Supply works with high end companies such as Dior, Gallagher's, Open Table plus more to bring them the most high tech, affordable and multi line solutions in all of New York City including: business phone systems, IP office phone systems, direct Avaya phone systems, VoIP phone systems plus much, much more!
Global Telecom Supply

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Global Telecom Supply

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Please fill out the below form and GTS will reply back with an email confirmation.
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