Avaya Global Telecom Supply

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IP OFFICE R6.1 THREE IP OFFICE EDITIONS

Proud Avaya Business Partner
GTS has been offering Voice and Data Solutions for over 20 years
Choose from the Essential, Preferred or Advanced Edition of IP Office to get just the right combination of capabilities for your business.

Keep costs down and still get the key communications capabilities with Essential Edition. Gain ten times the voice messaging capacity of Essential Edition and handle dozens of calls simultaneously with Preferred Edition. Maximize productivity and efficiencies in customer service with Advanced Edition.

Power Your People—User Productivity Solutions:
With Preferred or Advanced Edition, you can give your individual employees the communications tools they need to perform at their best.

Global Telecom Supply

Features and Benefits
Services
Tech Info
Power Users
Mobile Worker
Office Worker
Teleworker
Receptionist
Customer Service Supervisor
Customer Service Agent

Power User:
Users control office communications using an IP phone, cell phone or laptop. Users receive all their messages—voice, email, and fax—in a single inbox, and are automatically notified of important messages. Set up conference calls on the fly, and have calls ring simultaneously on both mobile and desk phones.

Mobile Worker:
Make any mobile phone an extension of the office phone system—complete with call handling features and speed dials. No more giving out personal reach numbers. Know that when customers call, they are dialing your business numbers, not your employees' personal numbers.
Office Worker:
Designed for employees who work primarily at their desks, these communication tools help workers answer questions and convey critical information. Use a single, easy-to-use interface to manage conferencing, check the status of co-workers (see who's on the phone, away, or on "do not disturb"), and for messaging, speed dial and IM.

Teleworker:
Give teleworkers—employees who work remotely full-time—the same phone and functionality they'd have in the office. Users connect their phones to the company's phone system via a virtual private network. And because it all goes through the IP Office system, you can hire talent from anywhere and save money.

Receptionist:
Help receptionists manage high call volume from their PCs. Streamline call handling with easy point-and-click call controls. A list of incoming calls and call status displays on the PC screen. Integrate with commonly used database software. Monitor all office extensions. Have one receptionist provide coverage for multiple offices.

Customer Service Supervisor:
This monitoring and reporting application lets small businesses track and measure interactions and productivity in customer sales and service. Get reports to manage your sales activities, judge the value of marketing campaigns, and see how well agents are handling customer calls.

Customer Service Agent:
This browser-based client gives agents information about the number of calls on hold, in progress, or lost, as well as the number of agents logged in and logged out. If no calls are waiting to be answered, an agent can spend more time with the current caller, helping to increase revenue and customer satisfaction.


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Global Telecom Supply works with high end companies such as Dior, Gallagher's, Open Table plus more to bring them the most high tech, affordable and multi line solutions in all of New York City including: business phone systems, IP office phone systems, direct Avaya phone systems, VoIP phone systems plus much, much more!
Global Telecom Supply

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